Terms & Conditions

Welcome to Duffnall! These terms and conditions ("Terms") govern your purchase of any goods ("Goods") from us through our website at https://www.duffnall.com/ ("Website").

Please read these Terms carefully before placing an order. By accessing or using our Website or placing an order, you agree to be bound by these Terms. We recommend you print and keep a copy of these Terms for your records.

In These Terms:

• "Website" means our website at https://www.duffnall.com/
• "Goods" means the gym wear and accessories we offer for purchase through our Website.
• "Order" means your request to purchase specific Goods from us.
• "We/Us/Our" means Duffnall Ltd.
• "You/Your" means you, the person using our Website and/or purchasing Goods from us.>/li>

These Terms and Conditions outline the usage guidelines for Our Website and is applicable to ALL users and becomes relevant when Goods are purchased through the Website. We retain the right to modify these Terms periodically, and it is recommended that You regularly review them for any updates.

As You navigate the Website, We may collect information about You and Your interactions with the site. Further details on this process can be found in Our Privacy Policy, which is an integral part of these Terms. Together, the Privacy Policy and these Terms govern Our relationship with You and collectively constitute the contractual agreement between us ("Contract").

Our Website is primarily intended for consumers, and all information is provided in English. Correspondence and communications will also be conducted exclusively in English. The structure and functionality of the Website are designed to align with English law. Please note that you may be accessing the Website from a market where the sale of our Goods is not common. In such instances, we cannot assume responsibility for any non-compliance with local advertising or other laws related to the Website and its content. Additionally, access to specific sections of the Website may be restricted to users who have completed the registration process.

Ownership of Website Content:

• All content on this Website, including design, text, logos, trade names, graphics, software, and any other material, is protected by intellectual property rights owned by Duffnall Ltd. or our licensors.

• You may not copy, distribute, modify, or publish any of the content on this Website without our prior written consent.

Permitted Use:

• You may view this Website and print pages for personal, non-commercial use only, such as browsing our products and placing orders.

• Any other use, including commercial use or copying for business purposes, is strictly prohibited without our express written permission.

Trademarks:

• You may not copy, reproduce, or use any of our trademarks, logos, or brand names that appear on this Website without our prior written consent.

Linking:

• We reserve the right to request that you remove any links to our Website from other websites at any time.

User-Generated Content:

• You grant us a non-exclusive, royalty-free license to use any information or content you upload to our Website, including reviews, photos, and videos. This includes the right to share this information with third parties.

• Please respect our intellectual property rights and use our Website content only in accordance with these Terms and Conditions.

Limitation of Liability:

• While we strive to provide an accurate and informative website, we cannot guarantee it. You rely on this website at your own risk and it is not intended to be professional advice.

• Neither Duffnall Ltd. nor its directors, employees, or affiliates will be liable for any damages, losses, or costs arising from your use or reliance on this website, regardless of the cause.

• All information is provided "as is" and we exclude all warranties and representations of any kind, to the fullest extent permitted by law.

Website Changes:

• We reserve the right to change, remove, or adapt the content of our website at any time and without prior notice.

External Links:

• Links to other websites are provided for your convenience only and we do not endorse or control those websites. We are not responsible for their content, availability, or your use of them.

Website Availability:

• We make reasonable efforts to maintain our website's availability and ensure it is free from errors and viruses, but we cannot guarantee uninterrupted access or complete freedom from technical issues.

Product Disclaimer:

• We try our best to ensure product images accurately reflect the actual items. However, slight color variations between online images and the physical product may occur.

Contractual Obligation:

• We guarantee that all goods purchased through our website will conform to the contract you enter into with us.

Please use this website responsibly and understand that your reliance on its content is at your own risk. We have limited our liability to the fullest extent permitted by law.

Prohibited Content and Behavior:

Placing and Accepting Orders:

• When you click "Add to Cart" on an item, you're indicating interest in purchase. However, placing an order doesn't guarantee its acceptance.

• Our contract regarding the sale of goods only forms upon actual dispatch of the goods to you.

• Electronic order forms or checkout completion don't automatically constitute order acceptance.

• You can include multiple items in a single order, subject to website or term restrictions.

• Each order forms a separate contract.

• We reserve the right to refuse supplying goods to anyone.

Contract Modifications

• Any alteration to the contract by you requires our express agreement.

Your Ordering Journey

• Choosing Goods: Start by selecting the items you want and adding them to your cart.

• Reviewing Your Basket: Double-check the items, quantities, and apply any valid promotional codes.

• Checkout: Securely proceed to checkout to enter your customer information and delivery details.

• Address and Delivery: Choose your preferred delivery method and provide a precise delivery address to ensure timely delivery.

• Order Summary and Payment: Select a payment method, review your order carefully, and complete the payment process. Placing Your Order: By clicking "Checkout," you confirm acceptance of our terms and conditions, and your order is submitted to us.

• Order Acknowledgement: Once we receive payment authorization, you'll see a thank you screen and receive an order acknowledgement email with details.

Order Refusal or Cancellation

We may refuse or cancel your order for reasons such as:

• Unauthenticated or incomplete payment

• Website product or pricing errors

• Failure to meet eligibility criteria

• Suspected fraudulent activity

• Missing necessary order details

• Unavailability of goods

Order Verification and Personal Use:

• We may contact you by phone or email to verify order details or for possible refusal, especially for high-value orders.

• Goods on this website are intended for personal, consumer use. Reselling or offering them as a commercial enterprise is prohibited.

• We reserve the right to limit the total order value. If your order exceeds the limit, we may contact you or cancel it.

Understanding Prices and Delivery Charges:

• Prices and delivery charges are displayed on the website at the time we accept your order.

• Prices include VAT and are in pounds sterling.

• Delivery charges are shown separately and may vary depending on the order value (e.g., free delivery for orders over a certain amount).

Price Changes and Offers:

• While we make every effort to ensure accurate pricing, we reserve the right to amend prices at any time.

• If you notice a price discrepancy between the time of ordering and shipping, please inform our customer services team and decide whether to proceed with the order.

• Offers and promotions on the website are subject to availability and can be changed or withdrawn at any time without notice.

Secure Payment Methods:

• We require full payment for goods and delivery charges before dispatch.

• We accept PayPal and major credit/debit cards (Visa, Mastercard, Maestro, American Express).

• You must be the authorized cardholder to use a card.

• Cardholders are subject to validation, security checks, and authorization by the card issuer.

• If payment isn't authorized, we won't accept the order and won't be liable for delays or non-delivery.

• Depending on your country, payment via PayPal, WeChat Pay, Alipay, and Union Pay may be available.

Card Provider Charges:

• Please check with your card provider for any applicable charges before submitting payment details.

Stock Availability and Refunds:

• If we lack sufficient stock, we'll notify you by email or phone, and your transaction will be canceled or refunded within 30 days of the order date.

• We won't offer compensation for unavailable goods.

Security and Verification Measures:

• To protect you and ensure a secure shopping experience, we validate names, addresses, and other details against commercially available records and credit reference services.

• We may use third parties for this process, and information you provide may be disclosed to registered credit reference agencies.

• By ordering from us, you consent to these checks. Please refer to our Privacy Policy for more details.

Standard Returns Policy:

• You have 14 days from receiving your order to cancel without reason (Cancellation Period).

• Notify us of cancellation by email, post, or phone.

• Return the items within 30 days of cancellation:

By recorded delivery or courier to the provided address.

• We bear no return costs for standard returns.

• Returned items must be unused, in good condition, and with original packaging.

• We may charge courier costs for returning bulky items.

• We'll refund the full purchase price and standard delivery charge within 28 days of receiving the items or proof of postage.

• You may not receive a full delivery charge refund if returning only part of an order.

• Personalized items cannot be returned.

Faulty Goods:

• We guarantee the quality and fitness for purpose of supplied goods.

• If you return items due to faults, we'll inspect them and:

Replace them if faulty.

Refund the full purchase price if a manufacturing defect or other fault exists.

You must return faulty items within 30 days of receipt.

Exclusions for Faulty Goods:

• Usual wear and tear, deliberate/accidental damage, negligence, misuse, alterations, or unauthorized repairs.

• If no fault is found, your cancellation and refund rights are limited to the standard policy, but statutory rights remain unaffected.

Returning Faulty Goods:

• You can return unused items in reasonable condition to the returns address.

Processing Refunds and Replacements:

• We aim to process refunds or replacements within 30 days of receiving returned items.

• We reserve the right to inspect claimed faulty items.

General:

• We recommend recorded delivery or courier for returns to ensure proof of posting. We are not responsible for lost or damaged items.

Limitations of Liability:

• While we take utmost care, our liability for any death or personal injury caused by our negligence, fraudulent misrepresentation, or fraud remains unaffected by this contract.

• We also uphold full responsibility for matters related to consumer protection rights and any other legally mandated areas.

• Your statutory rights under applicable consumer protection laws are always preserved.

Foreseeable Loss and Misuse:

• We are not responsible for any loss or damage you experience that was unforeseen or resulted from your misuse of the goods.

This includes, but is not limited to, natural wear and tear or damage that occurs after the goods are delivered to you.

Suitability of Fashion Items:

• Some of our products are fashion items primarily designed for casual wear and may not be suitable for intense sports or strenuous activities.

• We recommend carefully considering the intended use of any item before purchase and ensuring its suitability for your particular needs.

Delivery Timeframes and Estimates:

• We aim to deliver within the indicated times on our website, with "working day" excluding weekends and bank holidays.

However, delivery dates are estimates and not guaranteed. We won't be responsible for delays or their consequences.

• If delays occur, we'll notify you by email with an updated estimate where possible.

Out-of-Stock Items:

• We'll notify you by email if any items in your order are out of stock.

Multiple Deliveries:

• For multi-item orders, separate deliveries may occur.

Risk Transfer and Ownership:

• Goods ownership transfers to you upon delivery. You're responsible for their care from that point.

Delivery Errors:

• If you receive incorrect or incomplete goods due to our error, please contact us immediately by phone or email.

We'll rectify the error and refund any return delivery costs.

Do not use any incorrectly received goods until you contact us.

Delivery Address and Method:

• Provide a valid delivery address during checkout. Delivery methods may vary depending on the carrier and goods.

• We choose the most suitable method for each order. See our Shipping & Returns page for more details.

Alternative Delivery Arrangements:

• We reserve the right to make alternative delivery arrangements with the chosen carrier. This may involve leaving the goods with a neighbor or in a safe place.

Non-Delivery Notification:

• If you haven't received your goods within 30 days of the expected delivery date, please notify us.

International Delivery Restrictions:

• Certain products may not be eligible for international delivery due to carrier restrictions. This will be indicated in the product description, checkout stage, or in rare cases, may lead to order cancellation and refund.

• All intellectual property rights (designs, trademarks, brand names, images, and logos) associated with the Goods belong to us or our licensors.

• These rights remain our property, and no title, ownership, or interest in them is transferred to you upon purchase.

Limitation of Liability:

We are not responsible for any failures to sell goods, fulfill contract obligations, or for costs or liabilities you incur due to circumstances beyond our reasonable control. This includes events such as natural disasters, fires, trade disputes, supply chain issues, or terrorist acts.

Binding Contract:

The contract between you and us is binding. You cannot transfer your rights or obligations to another person without our written consent. We may transfer or assign our rights and obligations, or appoint third parties to assist us, but this won't reduce our obligations to you.

Invalid Clauses:

If any clause of this contract is found invalid, the remaining clauses will continue to apply.

Waiver of Rights:

If either party fails to act on any rights under this contract, it doesn't affect the right to enforce those rights later. Waiving one right doesn't affect any other rights.

Governing Law and Jurisdiction:

This contract is subject to English law, and any disputes arising from it will be decided by English courts.

Changes to Terms:

We may amend these terms at any time without notice. Changes take effect immediately upon posting on the website and are deemed accepted by anyone using the website. Orders placed before changes are subject to the terms in place at the time of order, unless changes are expressly agreed upon.

Legal Rights:

These terms don't exclude or limit any rights available under applicable law that cannot be excluded or limited.

Third-Party Rights:

Only the parties to this contract have rights under it. No third party can enforce any of its terms.

Entire Agreement:

This contract is the entire agreement between us regarding its subject matter, superseding any prior agreements or understandings. Neither party has relied on any representation or promise not specifically set out in the contract or on the website.

Complaints and Dispute Resolution:

We have a complaints procedure and a process for handling website queries. See our Customer Charter or contact customer services.