At DuffNall, we strive to ensure a seamless and transparent shopping experience for our customers. Our Shipping and Returns Policy outlines the details of our shipping processes and the procedures for returns and exchanges. We are committed to delivering your orders promptly and providing clear guidelines for any return needs. This policy is designed to provide you with valuable information regarding shipping costs, estimated delivery times, and the steps to follow for returns or exchanges. Your satisfaction is our priority, and we encourage you to review this policy. Should you have any inquiries or require assistance, our dedicated customer support team is ready to assist you. Thank you for choosing DuffNall for your fitness and lifestyle needs.
If you can't see your concern listed, please send us an issue to info@duffnall.com.
Need Help?
If you need assistance, don't hesitate to reach out! We're here to help.
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Shipping
The shipping times for your order may vary based on a few factors. The processing and shipping duration depend on the specific item, its availability, and the warehouse it is shipped from. Our global network of warehouses allows us to fulfill orders efficiently, and the delivery time also depends on the destination. Domestic orders typically arrive within 2-5 business days, while international orders may take 7-14 business days. Please keep in mind that these estimates are influenced by the distance between the warehouse and the delivery address. We appreciate your understanding and assure you that we are dedicated to delivering your order in the shortest time frame possible. Should you have any questions or need further details, feel free to reach out to our customer support team.
Shipping costs are determined by various factors, including the specific item, its dimensions, and the destination. To offer flexibility, our shipping rates are calculated based on the weight and dimensions of your order. Additionally, we're excited to offer free shipping on all orders over £60. This is our way of expressing gratitude for your continued support. Rest assured, the shipping cost will be clearly outlined during the checkout process, allowing you to review and confirm before completing your purchase. If you have any questions or need assistance, our customer support team is here to help. Happy shopping!
Certainly! We are thrilled to offer international shipping to bring our products to customers around the world. The shipping cost for international orders varies based on the specific item, its weight, and the destination country. Please be aware that your location and the destination's customs regulations play a crucial role in determining potential customs fees.
Factors influencing customs fees include:
Location and Destination: Different countries have varying customs regulations and import duty thresholds.
Product Value: Higher-valued goods may be more likely to incur customs fees.
It's important to note that we are not responsible for any customs fees applied to your orders. To enhance flexibility, we offer a "DDU" (Delivery Duty Unpaid) shipping option. This means that customers are responsible for paying any customs fees upon delivery. Additionally, our checkout process allows you to set the declared value of your shipment for customs purposes, providing you with control over potential customs fees. If you have any questions or need further clarification, please feel free to reach out to our customer support team. Happy shopping across borders!
We are committed to providing reliable and efficient shipping services to ensure your orders reach you in a timely manner. Our shipping options are carefully selected to cater to different needs and locations. Here's an overview of the carriers and providers we collaborate with:
Standard Shipping:
- USPS First Class Mail (US only)
- USPS Priority Mail (US only)
- Canada Post Regular Mail (Canada only)
- Deutsche Post Standard (Europe only)
- DPD Standard (Europe only)
- Royal Mail Standard (UK only)
- Australia Post Standard (Australia only)
- New Zealand Post Standard (New Zealand only)
Expedited Shipping:
- USPS Priority Mail Express (US only)
- FedEx International Priority
- DHL Express Worldwide
- UPS Expedited
- DPD Classic (Europe only)
- TNT (Europe only)
Economy Shipping:
- YunExpress Air Mail (worldwide)
- Yanwen Express Air Mail (worldwide)
- ePacket (worldwide)
Each shipping option is carefully chosen to provide you with the best service based on your preferences and location. For more details on shipping times and costs, please refer to our Shipping Information. If you have specific inquiries or need assistance, feel free to reach out to our dedicated customer support team. Happy shopping!
Returns
DuffNall Return Policy:
Crushing It, Not Your Style? No Sweat!
At DuffNall, we're all about empowering you to reach your fitness goals in style. But we also understand that sometimes, things just don't fit the way you want. That's why we offer a hassle-free return policy for your peace of mind.
Here's how it works:
Return or Exchange Eligibility:
- You have 14 days from the delivery date to initiate a return or exchange.
- Items must be unused, unworn, and in their original condition with all tags attached.
- Items must be returned in the original packaging or a suitable replacement.
- Underwear, bras, sports bras, and socks cannot be returned due to hygiene reasons.
Return Process:
Contact us:
Reach out to our friendly customer service team at info@duffnall.com to request a return or exchange.
Receive instructions:
We'll provide you with a return address and instructions on how to securely pack your items.
Ship it back:
Send your return using a tracked shipping method. Please note that return shipping costs are the customer's responsibility.
Await processing:
Once we receive your return, we'll inspect the items and process your refund or exchange within 5-7 business days.
Refunds:
Refunds will be issued to your original payment method, excluding the original shipping cost. A 10% restocking fee will be applied to all returns.
Exceptions and Special Cases:
Defective items:
If you receive a defective item, please contact us immediately, and we'll arrange for a replacement or refund free of charge.
International Returns:
International returns may incur additional shipping costs and customs fees. Please consult with your local customs office for more information.
We're here to help! Feel free to reach out to us at info@duffnall.com with any questions about returns or exchanges.
Let's keep crushing those goals, together!
- The DuffNall Team
DuffNall Refund Policy:
Get Pumped Up for Transparency!
At DuffNall, we're committed to offering you the best possible fitness gear and a seamless customer experience. But sometimes, things don't work out as planned. That's why we have a clear and fair refund policy to ensure your satisfaction every step of the way.
When Do I Get a Refund?
You're eligible for a full refund in the following situations:
Incorrect or defective items:
If we accidentally send you the wrong item or it arrives damaged, we'll promptly issue a full refund and arrange for a replacement or return at our expense.
Cancelled orders:
You can cancel your order before it's shipped and receive a full refund. Please note that orders might enter production quickly, so act fast!
Return within 14 days:
If you return an eligible item within 14 days of delivery, we'll issue a refund minus the original shipping cost and a 10% restocking fee.
Things to Keep in Mind:
Return requirements:
Items must be returned unused, unworn, and with all tags attached. Please use the original packaging or a suitable replacement.
Excluded items:
Unfortunately, due to hygiene reasons, we cannot offer refunds for underwear, bras, sports bras, or socks.
Return costs:
You're responsible for the return shipping costs unless the mistake was on our end (wrong or defective item).
Refunds timeline:
Once we receive your return and confirm it meets our policy, we'll process your refund within 5-7 business days. It might take additional time for the funds to reflect in your account depending on your payment method.
If you have any questions about our refund policy, please don't hesitate to contact our friendly customer service team at [your email address]. We're always happy to assist you!
Remember, at DuffNall, your satisfaction is our top priority. We're here to empower you to crush your goals with confidence, every step of the way!
- The DuffNall Team
DuffNall Cancellation Policy: Un-Sweat Your Order Change of Heart
At DuffNall, we get it. Fitness journeys take unexpected turns, and sometimes your gear choices need to adapt. That's why we offer a flexible cancellation policy to give you peace of mind when ordering your workout essentials.
When Can I Cancel?
- Anytime within 24 hours of placing your order: We understand spontaneous decisions! Just contact us within 24 hours of purchase to cancel without a hitch.
- Before production starts: Your order might enter production quickly, so it's important to act fast. We'll notify you within 24 hours if your order can still be cancelled for a full refund.
You can cancel your order with ease before it's shipped and get a full refund:
Things to Remember:
- Orders in production: Once your order enters production, cancellation becomes tricky. We'll do our best to accommodate your request, but you might incur a partial refund depending on the progress made.
- Refunds timeline: If your order qualifies for cancellation, expect your refund within 5-7 business days. Depending on your payment method, it might take additional time for the funds to reflect in your account.
Need help with cancelation? Reach out to our friendly customer service team at info@duffnall.com. We're always happy to answer your questions and guide you through the process.
Remember, at DuffNall, we want you to feel confident in your fitness gear choices. Our flexible cancellation policy is just one way we're committed to supporting your journey!
- The DuffNall Team
