Shipping & Returns

Shipping Times The shipping times for your order may vary based on a few factors. The processing and shipping duration depend on the specific item, its availability, and the warehouse it is shipped from. Our global network of warehouses allows us to fulfill orders efficiently, and the delivery time also depends on the destination. Domestic orders typically arrive within 2-5 business days, while international orders may take 7-14 business days. Please keep in mind that these estimates are influenced by the distance between the warehouse and the delivery address. We appreciate your understanding and assure you that we are dedicated to delivering your order in the shortest time frame possible. Should you have any questions or need further details, feel free to reach out to our customer support team.

Shipping costs are determined by various factors, including the specific item, its dimensions, and the destination. To offer flexibility, our shipping rates are calculated based on the weight and dimensions of your order. Additionally, we're excited to offer free shipping on all orders over £70. This is our way of expressing gratitude for your continued support. Rest assured, the shipping cost will be clearly outlined during the checkout process, allowing you to review and confirm before completing your purchase. If you have any questions or need assistance, our customer support team is here to help.

We are delighted to offer international shipping, enabling us to deliver our products worldwide. The shipping costs for international orders vary based on the specific item, its weight, and the destination country. Please note that customs regulations in the destination country, as well as your location, play a significant role in determining potential customs fees.

Factors that may influence customs fees include:

It is important to note that DuffNall is not responsible for any customs fees applied to your order. To offer greater flexibility, we provide a "DDU" (Delivery Duty Unpaid) shipping option. This means that customers are responsible for paying any customs fees upon delivery.

Should you have any questions or require further clarification, please feel free to contact our customer support team.

We are committed to providing reliable and efficient shipping services to ensure your orders reach you in a timely manner. Our shipping options are carefully selected to cater to different needs and locations. Here's an overview of the carriers and providers we collaborate with:

Standard Shipping:

• USPS First Class Mail (US only)
• USPS Priority Mail (US only)
• Canada Post Regular Mail (Canada only)
• Deutsche Post Standard (Europe only)
• DPD Standard (Europe only)
• Royal Mail Standard (UK only)
• Australia Post Standard (Australia only)
• New Zealand Post Standard (New Zealand only)

Expedited Shipping:

• USPS Priority Mail Express (US only)
• FedEx International Priority
• DHL Express Worldwide
• UPS Expedited
• DPD Classic (Europe only)
• TNT (Europe only)

Economy Shipping:

• YunExpress Air Mail (worldwide)
• Yanwen Express Air Mail (worldwide)
• ePacket (worldwide)

Each shipping option is carefully chosen to provide you with the best service based on your preferences and location. For more details on shipping times and costs, please refer to our Shipping Information. If you have specific inquiries or need assistance, feel free to reach out to our dedicated customer support team. Happy shopping!

DuffNall Return Policy

1. Crushing It, Not Your Style? No Sweat!

We're all about empowering you to reach your fitness goals in style. But we understand that sometimes things just don't fit the way you want. That’s why we offer a hassle-free return policy to ensure your peace of mind.

2. Return or Exchange Eligibility:

2.1. You have 14 days from the delivery date to initiate a return or exchange.

2.2. Items must be unused, unworn, and in their original condition with all tags attached.

2.3. Items must be returned in the original packaging or a suitable replacement.

2.4. Underwear, bras, sports bras, and socks cannot be returned due to hygiene reasons.

2.5. A valid proof of purchase (e.g., order confirmation or receipt) is required for all returns or exchanges.

3. Return Process:

3.1. Contact Us: Reach out to our customer service team via the Contact Us page to request a return or exchange. Ensure that you receive a return authorization before sending back your items.

3.2. Receive Instructions: We’ll provide a return address and instructions on how to securely pack your items.

3.3. Ship It Back: Send your return using a tracked shipping method. Return shipping costs are the customer’s responsibility.

3.4. Await Processing: Once we receive your return, we'll inspect the items and process your refund or exchange within 5-7 business days.

4. Refunds:

4.1. Refunds will be issued to your original payment method, excluding the original shipping cost.

4.2. A 10% restocking fee will apply to all returns.

5. Defective Items:

If you receive a defective item, we’re here to help. Please contact us immediately, and we will arrange for a replacement or refund free of charge.

To facilitate the process:

5.1. Contact Us: Reach out to us via the Contact Us page within 7 days of receiving the item.

5.2. Provide Proof: Include clear photos or videos showing the defect or damage. This helps us assess the issue more efficiently.

5.3. Await Confirmation: Our team will review the evidence and confirm whether the item qualifies for a replacement or refund.

5.4. Return (If Applicable): In some cases, we may request that the defective item be returned. We’ll cover the return shipping cost if this applies.

6. International Returns:

6.1. International returns may incur additional shipping costs and customs fees. Please consult with your local customs office for more information.

7. Additional Information:

7.1. Please note: All returned items undergo a quality inspection to ensure they meet our return eligibility criteria. At DuffNall, we take fraud prevention seriously. Any suspicious return activity may result in additional verification or refusal of the return.

7.2. We’re here to help! Contact us through our Contact Us page with any questions about returns or exchanges.

DuffNall Refund Policy

1. Get Pumped Up for Transparency!

We believe in creating a seamless shopping experience for all our customers. Whether you're hitting the gym or the streets, we want you to feel confident in your purchases. That's why our refund policy is designed to be straightforward, transparent, and fair—giving you peace of mind with every order.

2. Refund Eligibility:

2.1. Incorrect or Defective Items: If you receive the wrong item or it arrives damaged, we’ll promptly issue a full refund or arrange for a replacement. Simply provide proof of the defect (photos or videos) for our quality check, and we’ll handle the rest.

2.2. Cancelled Orders: You can cancel your order anytime before it ships or enters production for a full refund. Act fast, as production may begin shortly after placing the order.

2.3. Return within 14 Days: Eligible items can be returned within 14 days of delivery for a refund, minus the original shipping cost and a 10% restocking fee.

3. Return Conditions:

3.1. Items must be unused, unworn, and in their original condition with all tags attached.

3.2. Items must be returned in their original packaging or a suitable replacement.

3.3. Non-refundable items include underwear, bras, sports bras, socks, and custom or personalized items due to hygiene reasons.

3.4. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3.5. Refunds will be processed within 5-7 business days of receiving your return, with potential additional time for the funds to reflect in your account, depending on your payment method.

4. International Returns:

4.1. International returns may incur additional shipping costs and customs fees. Refunds will not cover these fees, and we recommend reviewing your country’s import policies before initiating a return.

5. Fraud Prevention:

5.1. All refunds are subject to verification for eligibility. Any suspicious return activity may result in additional verification or refusal of the return.

6. Need Help?

6.1. If you have any questions about our refund policy, please visit our Contact Us page. Our team is always ready to assist you with any concerns or inquiries.

DuffNall Cancellation Policy

1. Order Changes? No Problem!

We understand that plans can change. Whether it's a shift in your fitness journey or a change of heart, we offer a flexible cancellation policy to give you peace of mind when ordering.

2. When Can I Cancel?

2.1. Within 24 hours of placing your order: Contact us within 24 hours if you've changed your mind, and we'll cancel your order for a full refund, no questions asked.

2.2. Before your order enters production or shipping: We aim to fulfill orders quickly, but if you notify us before your order enters the shipping or production stage, we’ll cancel it and issue a full refund.

3. Things to Keep in Mind:

3.1. Orders already in production or shipping: Once your order is in production or has been shipped, cancellations may no longer be possible. We’ll do our best to accommodate your request, but a partial refund may apply based on the progress of your order.

3.2. Refunds timeline: If your order qualifies for cancellation, expect your refund to be processed within 5-7 business days. Please allow additional time for the funds to appear in your account, depending on your payment method.

4. Need Assistance with Cancellations?

4.1. If you have any questions or need help with your cancellation, visit our Contact Us page. Our customer service team is ready to assist you.