F.A.Q.

DuffNall is more than just a gym clothing brand; it's a testament to resilience and strength.

We are an online retailer that specializes in easy ordering and therefore do not currently have any shops or warehouses open to the public. However DuffNall was founded and Est in 2022 in Liverpool, UK.

Absolutely! At DuffNall, we prioritize the security of our customers. Our website employs state-of-the-art encryption technology to safeguard your personal and financial information during online transactions. Rest assured that shopping with us is not only convenient but also secure. If you have any specific concerns or questions regarding the security measures in place, feel free to reach out to our customer support team. Your trust and confidence in us are of utmost importance.

Keeping up with the latest from DuffNall is easy! You can stay in the loop on our new products and exciting promotions through multiple channels. One way is by signing up for our newsletter, where you'll receive regular updates directly to your inbox. Additionally, feel free to shoot us an email or explore the "New Releases" section on our home page for a sneak peek at our latest offerings. We value your enthusiasm and look forward to keeping you informed about all things DuffNall!

We're here to assist you every step of the way! Contacting DuffNall's customer support is quick and easy. You can reach out to us through several channels:

Email: Drop us an email at info@duffnall.com with your inquiry, and our team will get back to you promptly.

WhatsApp: Look for the WhatsApp option on our website to connect with a customer support representative with ease.

Messenger: Check out the Messaging experience through Messenger, look out for the Messenger Logo.

Contact Form: Fill out our online contact form available on the "Contact Us" page, providing details about your query, and we'll respond as soon as possible.

We're dedicated to ensuring your DuffNall experience is seamless, and our customer support team is ready to assist with any questions or concerns you may have.

At DuffNall, we strive to make your shopping experience convenient and flexible. We accept a variety of payment methods to suit your preferences, including:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• PayPal
• Google Pay

Choose the option that works best for you at checkout, and rest assured that your transaction will be secure and hassle-free. If you have any specific payment-related queries, feel free to reach out to our customer support team for assistance. Happy shopping!

At DuffNall, we are committed to delivering products of the highest quality. Our efficient order processing typically takes e.g., 7-10 business days. This duration allows us to ensure that each item is carefully handled and meets our rigorous standards before reaching your doorstep.

We understand your excitement to receive your order promptly, and we appreciate your patience as we work to provide you with a product that exceeds expectations. If you have any specific questions about your order or need further assistance, our customer support team is ready to help. Thank you for choosing DuffNall!

Absolutely! At DuffNall, we pride ourselves on providing a diverse range of high-quality clothing for Men, Women, and Kids. Explore our collections to find the perfect fit and style for every member of the family. Happy shopping!

DuffNall offers a wide array of accessories to complement your active lifestyle. Our selection includes stylish gym bags, comfortable socks, nourishing lotions, durable water bottles, and more. Explore our accessory collection to enhance your workout experience and showcase your fitness flair. Discover the perfect additions to complete your look at DuffNall!

Absolutely! Our accessories at DuffNall are designed with versatility in mind. Whether you're hitting the gym or going about your day, our accessories seamlessly blend style and functionality. Feel free to incorporate them into your casual wardrobe or make a statement during your workout. Embrace the flexibility of our accessories at DuffNall, where fashion meets functionality!

Ensuring the perfect fit is crucial for your comfort and satisfaction. We recommend measuring your body before placing an order. Please refer to our size chart, available on the product page, to find accurate measurements and guidelines. By doing so, you'll be able to select the ideal size that complements your body shape and ensures a comfortable fit for your DuffNall gym clothing. If you have any specific questions about sizing, our customer support team is here to assist you. Happy shopping!

Yes! For your convenience, a detailed size chart is provided on each product page. We understand the importance of finding the perfect fit, and our size chart is designed to assist you in making informed decisions about your purchase. In the rare instance that you don't find a size chart or have specific sizing inquiries, please don't hesitate to contact us. Our dedicated team is ready to help ensure your DuffNall gym clothing fits you perfectly before you place your order. We're here to make your shopping experience seamless and enjoyable!

We understand that finding the perfect fit is essential. If, for any reason, the size you ordered doesn't suit you, we do offer an exchange or return option. Please be aware that a nominal fee may apply. If the mistake is on our end, rest assured, we'll honor the exchange without any additional charges. For detailed information on our exchange and return process, including any applicable fees, we recommend referring to our terms and conditions or visiting the "Shipping and Returns" section on our website. If you have specific questions or need further assistance, our customer support team is ready to help facilitate a smooth and satisfactory resolution. Your satisfaction is our priority at DuffNall!

Your satisfaction is our top priority at DuffNall, and we understand the importance of receiving the correct and pristine products. If you encounter any issues such as defects, damages, or if the received items differ from your order, please contact us as soon as possible. We kindly request that you reach out to us within a 7-day period from the date you receive the item(s). Our team will promptly initiate an investigation into the matter. Once the investigation is complete, we will provide you with the necessary information on the next steps.

If you choose to return the item, it will undergo a thorough inspection as part of our investigation process. Subsequently, we will liaise with the warehouse to confirm the nature of the mistake or issue at hand and take appropriate action to address the situation.

Your prompt communication enables us to resolve any concerns efficiently, and we appreciate your cooperation in ensuring a positive experience with DuffNall.

To keep your DuffNall gym clothing in top-notch condition, we recommend following these care instructions:

Read Care Labels: Always check the care labels on your garments for specific instructions.

Machine Wash Cold: Wash your gym clothing in cold water to preserve colors and reduce the risk of shrinkage.

Use Mild Detergent: Opt for a mild detergent to avoid harsh chemicals that can affect the fabric's elasticity and color.

Avoid Fabric Softeners: Skip fabric softeners, as they can impact the moisture-wicking properties of your activewear.

Turn Inside Out: Turn your clothing inside out before washing to protect prints, decals, and delicate fabric surfaces.

Avoid High Heat: Use a low-heat setting or air-dry to prevent damage to elastic fibers and maintain the garment's shape.

Separate Colors: Wash dark and light-colored items separately to prevent color bleeding.

Dry Promptly: Promptly remove your gym clothing from the washing machine and hang or lay flat to dry to avoid wrinkles and odors.

Store Properly: Fold or hang your gym clothing instead of leaving it in a crumpled heap to maintain its shape.

By following these simple guidelines, you can extend the life of your DuffNall gym clothing and continue to enjoy their performance and style. If you have any specific care-related queries, feel free to reach out to our customer support team for assistance.

Applying a discount code at checkout is quick and easy. Follow these steps:

Shopping Cart: Once you've added your desired items to your shopping cart, proceed to checkout.

Checkout Page: On the checkout page, you'll find a designated section for "Discount Code" or "Promo Code."

Enter Code: Enter your discount code in the provided field.

Apply: Click on the "Apply" or "Submit" button to activate the discount.

Review: Ensure that the discount reflects in your order total before completing the checkout process.

Please note that discount codes are case-sensitive, so it's essential to enter them exactly as provided. If you encounter any issues or have questions about applying a discount code, feel free to contact our customer support team for assistance. Enjoy the savings on your DuffNall order!

Stay tuned for exciting opportunities to save on your favorite DuffNall items! We regularly feature special vouchers during sale campaigns and seasons, depending on specific items. If you're in Liverpool, keep an eye out for exclusive vouchers. Additionally, don't miss out on our newsletters, where we share special percentage discounts.

Please note that terms and conditions apply to all promotions, and they may vary based on the specific offer. Make sure to stay connected with us through newsletters and local promotions to enjoy fantastic discounts on our quality gym clothing and accessories. Happy shopping, and enjoy the savings!

Exciting news! We're gearing up to launch both a loyalty program and a referral program to show our appreciation for your support.

Loyalty Program:

Earning Rewards:Stay tuned for the launch of our loyalty program, where you'll earn points with every purchase, engagement, or other qualifying activities.

Redeeming Rewards: Once you've accumulated enough points, you can redeem them for exclusive discounts, free items, or other fantastic perks during the checkout process.

Referral Program:

Earning Rewards: Refer friends and family to DuffNall, and when they make their first purchase, you'll earn rewards as a token of our gratitude.

Redeeming Rewards: Redeem your referral rewards for discounts on future purchases or other exciting benefits.

Keep an eye out for announcements, newsletters, and updates on our website for the official launch of these programs. We can't wait for you to start enjoying the benefits of being a valued part of the DuffNall community!

Terms and conditions will apply, so be sure to check the details when the programs go live.

Exciting collaborations are in the works at DuffNall! We're gearing up to unveil limited edition and special releases through partnerships with fitness influencers and other brands. Stay in the loop by checking out our newsletters and following us on social media for exclusive hints, announcements, and release details.

Be ready to discover unique and stylish offerings as we join forces with influencers and brands that align with the spirit of DuffNall. Keep an eye on our platforms for more updates and insights into these upcoming collaborations. We can't wait to share these special releases with our valued community!

While we're not actively seeking collaborations at the moment, we appreciate your interest in partnering with DuffNall. If you believe your brand or ideas align with our values, you are welcome to reach out to us. Please understand that we prioritize privacy and may not be actively reviewing collaboration proposals at this time.

To inquire, kindly send an email to info@duffnall.com with relevant details about your brand and collaboration proposal. Please note that due to the high volume of inquiries, we may not be able to respond to every request immediately.

We appreciate your understanding and respect for our privacy as we carefully consider collaboration opportunities that align with the vision and values of DuffNall.

Absolutely! Your feedback is instrumental in our commitment to constant improvement at DuffNall. We actively gather insights through surveys and welcome your thoughts via email support. Whether it's suggestions for enhancements, new features, or any other feedback, we value your input.

Our surveys are designed to understand your preferences and experiences, and our dedicated email support team is always ready to address your concerns or suggestions. Your participation in surveys and communication through email support directly influences our efforts to enhance and refine our products based on your needs.

Thank you for being an essential part of our journey towards continuous improvement and ensuring that DuffNall meets and exceeds your expectations.