F.A.Q.

DuffNall is an emerging brand focused on activewear and lifestyle clothing. It combines stylish, high-quality designs with functionality, aiming to offer both comfort and performance. The brand reflects a relentless pursuit of excellence and growth, as seen in its motto, "Relentless in the Pursuit." DuffNall caters to individuals looking for apparel that supports both active and casual lifestyles.

We are an online retailer that specializes in easy ordering and therefore do not currently have any shops or warehouses open to the public. However DuffNall was founded in 2022 and Est in 2024 in Liverpool, UK.

Yes, DuffNall is a secure website for online shopping. We use industry-standard encryption methods such as SSL (Secure Sockets Layer) to protect your personal and payment information. Additionally, we partner with trusted payment gateways to ensure all transactions are safe and secure, giving you peace of mind while shopping.

You can easily reach DuffNall customer support in a few ways:

• Email: Send your questions to support@duffnall.com, and we'll get back to you quickly.
• WhatsApp: Use the WhatsApp option on our website to chat with a representative.
• Messenger: Look for the Messenger icon on our site to get in touch via Messenger.
• Contact Form: Fill out the contact form on the Contact Us page, and we’ll respond promptly.

We’re here to ensure your DuffNall experience runs smoothly.

At DuffNall, we are committed to providing a seamless and flexible shopping experience. We accept a wide range of secure payment methods, including:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• PayPal
• Google Pay

You may choose your preferred method at checkout with confidence, knowing that all transactions are processed securely and efficiently. For any payment-related inquiries, please do not hesitate to contact our customer support team.

At DuffNall, we are committed to delivering high-quality products with care. Depending on the destination, delivery typically takes between 7-21 business days after order processing. This allows us to ensure that each item is carefully prepared before it reaches you, no matter where in the world you are located.

Please note that delivery times may vary based on factors such as shipping routes and customs processes. Rest assured, our team works diligently to get your order to you as quickly as possible.

For any updates or inquiries about your order, feel free to reach out to our customer support team.

Thank you for your patience and for choosing DuffNall!

At DuffNall, we offer a diverse range of clothing designed to meet the needs of Men, Ladies, and Kids. Whether you're looking for activewear, casual wear, or unique designs, our collection is carefully curated to provide stylish and comfortable options for everyone.

Explore our various categories to find the perfect fit for your wardrobe, with options for all sizes and preferences. We pride ourselves on offering something for the whole family, ensuring quality and fashion come together in every piece.

If you have any specific needs or questions about our offerings, feel free to contact our support team!

At DuffNall, we currently offer a stylish selection of hats and bags to complement your activewear collection. However, this is just the beginning! We have an exciting lineup of future accessories in the works, including fitness-focused items that will enhance both your style and performance. Stay tuned for new releases as we continue to expand our range, bringing you the best in accessories designed for an active lifestyle.

At DuffNall, our accessories are crafted to be both stylish and practical. Whether you're heading to the gym or going about your everyday routine, these items fit seamlessly into any setting. Designed for versatility, they can enhance your casual wardrobe while providing the functionality you need during workouts. With DuffNall, you can confidently combine fashion with function in every aspect of your day.

To ensure you find the perfect fit for your DuffNall clothing, we recommend measuring yourself before making a purchase. Each product page features a detailed size chart, providing measurements and guidelines to help you choose the right size for your body. By following these instructions, you can select the ideal fit for maximum comfort and style. If you have any questions about sizing or need further assistance, our customer support team is always available to help.

Yes! To ensure the best fit, a detailed size chart is available on each product page. We understand how important it is to choose the right size, and our size chart is there to guide you through the process, making it easy to make the right choice. If you ever have questions about sizing or can't find the size chart, feel free to reach out to our team. We're here to help make sure your DuffNall clothing fits perfectly, ensuring a smooth and enjoyable shopping experience!

We understand that finding the perfect fit is essential. If, for any reason, the size you ordered doesn't suit you, we do offer an exchange or return option. Please be aware that a nominal fee may apply. If the mistake is on our end, rest assured, we'll honor the exchange without any additional charges.

For full details, including fees and our step-by-step process, please refer to our "Shipping and Returns" section or our terms and conditions on the website. If you need any assistance or have further questions, our customer support team is always here to help make the process smooth and worry-free. Your satisfaction is our priority!

Your satisfaction is our top priority at DuffNall, and we understand the importance of receiving the correct and pristine products. If you encounter any issues such as defects, damages, or if the received items differ from your order, please contact us as soon as possible. We kindly request that you reach out to us within a 7-day period from the date you receive the item(s). Our team will promptly initiate an investigation into the matter. Once the investigation is complete, we will provide you with the necessary information on the next steps.

If you choose to return the item, it will undergo a thorough inspection as part of our investigation process. Subsequently, we will liaise with the warehouse to confirm the nature of the mistake or issue at hand and take appropriate action to address the situation.

Your prompt communication enables us to resolve any concerns efficiently, and we appreciate your cooperation in ensuring a positive experience with DuffNall.

To keep your DuffNall gym clothing in top-notch condition, we recommend following these care instructions:

Read Care Labels: Always check the care labels on your garments for specific instructions.

Machine Wash Cold: Wash your gym clothing in cold water to preserve colors and reduce the risk of shrinkage.

Use Mild Detergent: Opt for a mild detergent to avoid harsh chemicals that can affect the fabric's elasticity and color.

Avoid Fabric Softeners: Skip fabric softeners, as they can impact the moisture-wicking properties of your activewear.

Turn Inside Out: Turn your clothing inside out before washing to protect prints, decals, and delicate fabric surfaces.

Avoid High Heat: Use a low-heat setting or air-dry to prevent damage to elastic fibers and maintain the garment's shape.

Separate Colors: Wash dark and light-colored items separately to prevent color bleeding.

Dry Promptly: Promptly remove your gym clothing from the washing machine and hang or lay flat to dry to avoid wrinkles and odors.

Store Properly: Fold or hang your gym clothing instead of leaving it in a crumpled heap to maintain its shape.

By following these simple guidelines, you can extend the life of your DuffNall gym clothing and continue to enjoy their performance and style. If you have any specific care-related queries, feel free to reach out to our customer support team for assistance.

Applying a discount code at checkout is quick and easy. Follow these steps:

Shopping Cart: Once you've added your desired items to your shopping cart, proceed to checkout.

Checkout Page: On the checkout page, you'll find a designated section for discount and promo codes."

Enter Code: Enter your discount code in the provided field.

Apply: Apply the code to activate the discount.

Review: Ensure that the discount reflects in your order total before completing the checkout process.

Please note that discount codes are case-sensitive, so it's essential to enter them exactly as provided. If you encounter any issues or have questions about applying a discount code, feel free to contact our customer support team for assistance. Enjoy the savings on your DuffNall order!

Stay tuned for exciting opportunities to save on your favorite DuffNall items! We frequently offer special vouchers during sales and promotional seasons, with discounts available on selected items. For those in Liverpool, look out for exclusive local vouchers. Don’t forget to subscribe to our newsletter, where we regularly share percentage discounts and special deals.

Please note that terms and conditions apply to all promotions, which may vary by offer. Stay connected through newsletters and local promotions to make the most of our discounts on quality gym clothing and accessories.

We’re excited to share that DuffNall has two upcoming programs in the pipeline: a Rewards/Loyalty Program and a Referral Program. While these programs haven't been officially launched yet, here's what you can expect once they go live:

Loyalty Program:

Earning Rewards: You'll earn points through purchases, engagements, and other qualifying activities.

Redeeming Rewards: Points can be redeemed for discounts, free products, or other exclusive perks.

Referral Program:

Earning Rewards: Refer friends and family to DuffNall, and earn rewards when they make their first purchase.

Redeeming Rewards: You can apply referral rewards towards future purchases or other benefits. Please note that these programs are currently in development and not yet active. Stay tuned for official updates, and keep an eye on our website and newsletters for the launch announcements. Terms and conditions will apply when the programs go live!

Yes, DuffNall actively collaborates with fitness influencers and other brands! We're always open to new partnership opportunities, but we operate under a strict code of conduct and guidelines to ensure alignment with our brand's values and standards.

We have some very exciting collaborations in the pipeline, working with major brands to bring you exclusive products and special editions. These partnerships reflect the DuffNall spirit, combining style, functionality, and innovation. Stay tuned for these unique releases by following our social media and signing up for our newsletter. We look forward to sharing more soon!

If you're interested in collaborating with us, feel free to reach out. We’re always excited to connect with like-minded partners!

While DuffNall isn't currently open for collaborations, we appreciate the interest from those looking to partner with us. We have exciting plans for future collaborations and will be selectively reviewing proposals when we launch these initiatives.

If you believe your brand or vision aligns with DuffNall's values, feel free to send an email to support@duffnall.com with your proposal. Please note that, at this time, we are not actively seeking collaborations and may not be able to respond immediately.

Stay tuned for updates as we grow, and thank you for your patience and understanding!

At DuffNall, customer feedback is highly valued, and we actively consider it for product improvements. We believe that listening to our community helps us grow and refine our offerings to meet the needs of our customers. If you have suggestions, ideas, or insights about our products, we encourage you to share them with us. Your feedback is essential in shaping future releases and enhancing the quality of our products.

Feel free to reach out via support@duffnall.com or through our customer service channels. We're here to ensure you have the best experience possible!